What information do we collect?
When you engage with us, as a prospective customer, we collect personal information that you provide to us, such as your name, email address and personal particulars.
This enables us to review your situation, provide general advice, and offer relevant services to you.
When you browse our websites, we automatically receive your computer’s Internet Protocol (IP) address. This provides us with information that helps us to learn about your browser and operating system and improve your browsing experience.
We also use tracking pixels, ie. Google Analytics to aid in measuring and tracking where our website traffic is coming from.
We use re-marketing pixels from Facebook and Google to personalize your experience.
Your consent to receive information
With your permission, we may send you emails about relevant information that you have requested or marketing emails including access to blog posts, videos, and reports.
If we ask for your information for a secondary reason, such as newsletter subscription or marketing emails, we will ask you directly for your expressed consent and provide you with an opportunity to withdraw your consent at any time through an “unsubscribe” button on each marketing e-mail.
If you engage us to manage a case for you, you will receive important emails through both our automated customer relationship management system, and through direct, non-automated emails.
You can withdraw your consent to receiving emails, however this may materially affect how we work with you as you may risk missing out on receiving mission critical information. In this case you would need to contact us as described below to discuss, as email contact is important to us in carrying out our contracted services to you.
You may withdraw your consent at any time by contacting us firstname.lastname@example.org.
Disclosure of information
We do not sell, rent or otherwise disclose your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors, unless we have your express consent to do so.
We may share the information you have provided to us if we are required by law to do so, or as required to carry out the specific services that you have engaged us to provide. We take steps to ensure that only the requisite information is provided.
How we protect your personal information
To protect your personal information, we take reasonable precautions and follow industry best practice in terms of data storage and privacy.
We seek to ensure the information that we hold about you is accurate, complete, and otherwise reliable, in the interests of providing you with comprehensive and accurate services.
We maintain appropriate administrative, technical and physical safeguards to protect against loss, misuse, un-authorized access, disclosure, alteration or destruction of personal information.
We educate our employees to maintain appropriate standards of conduct with regard to protection of your data.
Accessing your data
To protect your privacy, we take reasonable steps to verify your identity before giving you access to information.
Data storage, security and retention
As a customer, we may store your data on our secure server, restricted to registered employees who may be working on your file and is protected by password.
In general terms, we would retain your data while we have a legitimate reason to hold it or use it.
Third party services
To assist us to carry out our business activities in an effective and lawful manner, we use third party provided services for certain functions including CRM and specialist industry software.
In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
When you click on links on our website, they may direct you away from our website. We are not responsible for the privacy practices of other sites and we encourage them to read their privacy statements.
Questions and contact information
If you would like to access, correct, amend or request that we delete any personal information we have about you or if you require further information, please contact at email@example.com.